Case Study: “Remy” – Aversion to Towels

Written by Lauren Rubin

Case information:

Name: Remy
Age: Approximately 7 years old
Breed: Texas heeler (Australian cattle dog/border collie/Australian shepherd mix)
Sex: Female, spayed


Presenting complaint: Human-directed aggression while being toweled off.
Acquired from and age at time: Herd U Needed a Home (herding breed rescue in Oregon) at approximately 4 years old.
Medical history: Required sutures after a dog fight at approximately 6.5 years of age.
Medications: None
Household: Owner (Bethany) and husband (Charles), no children. One other dog, Connie, 7-year-old Australian Cattle dog, female, spayed.
Diet: Blue Buffalo lamb and brown rice dry dog food – scheduled feedings twice per day.

Behavioral complaints

Human-directed aggression while being toweled off. Bethany reports that Remy runs at the sight of the towel. When owner has held her by the collar to towel her off, Remy will bite her hands, especially during the toweling of her thighs, tail, and rump. The bites have not broken skin to date but owner reports the bites are increasing in frequency and force, and that Remy has begun growling when approached with the towel.

Behavioral history

Bethany and Charles initially contacted me to address Remy’s aggressive behavior toward another dog in the home. During our discussion of the fights, I was able to identify the cause as levels of high anxiety from Remy. All of the fights occurred in situations in which Remy had been stressed in some way, and redirected it on the other dog.

After this discovery, I asked the client to make a list of as many stressors as they could think of in Remy’s life. At the top of their list was toweling off. It rains approximately 150 days of the year in the Willamette Valley in Oregon, which requires Remy to be toweled off multiple times a day during the rainy season.

Remy was initially brought to a shelter in southern Oregon, where it rains approximately 95 days a year. Her history prior to that is unknown. She spent five months at the shelter and was then transferred to a rescue in another dryer part of Oregon.

After acquiring Remy, the client noted that she seemed uncomfortable with being toweled but did not display any overt aggression initially. The discomfort and aggression increased over time at a pace which the client had not initially noticed until we were discussing Remy’s triggers. She then noted that Remy began running from the towel some years ago (unclear exactly when) and that the biting has increased in pressure over time. She has not broken skin as of yet.


The client went to retrieve a towel while I observed Remy. Once the client entered the area where the towels are kept, Remy began licking her lips with her ears back and her tail neutral to spine. Once the client returned with towel in hand, Remy ducked her head, ears back, and quickly moved to the opposite side of the room. As the client continued to approach, Remy moved under the table, crouched down and lip-licked repeatedly. I asked the client to stop moving closer.

Throughout our initial consultation, I also observed the client physically manipulating Remy on several occasions. If Remy failed to respond to the “sit” cue, the client would put her hand on Remy’s rear end and force it down. If Remy jumped on the couch, the client would loudly say “off” and push Remy off the couch. During each of these interactions, Remy would duck her head, pin her ears back, and rapidly lick her lips two or three times while observing the client with half moon eyes. She would then repeatedly attempt to climb into the client’s lap with ears back, and lick repeatedly at the client’s chin and lips, and the cycle would repeat.


Remy has noticeable distress when approached with the towel, and makes obvious attempts to communicate her discomfort. She then escalates to mouthing and increasing bite pressure when her distance-increasing attempts are ignored. The client lives on a flower farm. Given the 150-plus days of rain per year, the muddy nature of the farm, and Remy going outside four to five times per day, toweling off is likely a significant portion of Remy’s overall anxiety. Reduction of stress around toweling off should prevent biting as well as decrease Remy’s overall stress levels, which should also reduce the likelihood of fights with the other dog in the home.

Negative indications:

  • Remy has been practicing running away and biting hands during toweling off for an unspecified amount of time, likely years. This indicates a long history of negative emotional response to the towel.
  • The client naturally uses physical force, which increases Remy’s stress, and has the potentially to undo attempts to desensitize her to the towel by increase sensitization to contact.

Positive indications:

  • Remy was responsive to reward-based training and has multiple reinforcers including food and play.
  • Remy displays obvious signals prior to biting and has excellent bite inhibition toward the client.
  • The client is aware of how her behavior affects Remy’s stress levels and is making attempts to change, and is willing and able to dedicate the time and resources necessary for the program.

Intervention recommendations – consult #1

Management and safety:

  • Remy still needed to be toweled off as the rainy season would not end for several months, so Bethany would use the same white towel every time she had to wipe Remy down outside of a training session. The goal with this was to have one towel that Remy would associate with forced wipe downs. During training sessions, a dark towel would be used.
  • Remy would hold a tennis ball in her mouth during forced toweling off. If she dropped the ball, Bethany would stop and offer her the ball again, and proceed only while Remy was holding it. This was to occupy Remy’s mouth to prevent biting, as she would naturally hold a ball for an extended period if offered.

Behavior change interventions:

  • We began Leslie McDevitt’s “Look at That!” game with the towel.1 The towel would be held in a neutral position at Bethany’s side from approximately 10 feet away. When Remy looked at the towel, Bethany was to mark (“good!”) and give Remy a treat. Bethany was to move the towel behind her back when she moved to give a treat so the towel would be out of sight. When she returned to neutral position, she would slowly bring the towel to its neutral position and repeat. We discussed Remy’s body language and that, in order to have a successful desensitization/counter-conditioning session, Remy would need to remain relaxed. For Remy, the relaxed position was standing or sitting with tail neutral to spine (or relaxed on the floor behind her) with ears forward and head slightly up. If her head dropped, ears went back, or tail dropped, Bethany was to take a step back and reset the game.

Consult #2

The second consult occurred two weeks after the initial meeting.

  • Remy remained relaxed when the towel was present and no longer ran when the owner retrieved the dark towel from the closet.
  • However, Remy would no longer look at the towel when it was presented, no matter how slowly or quickly. She would instead remain relaxed and alert, staring into her owner’s face, with a slowly wagging tail.

I was concerned that Remy was avoiding looking at the towel, so I needed to determine if the presence of the towel was causing avoidance, and/or if the client had delayed her marker word and accidentally reinforced looking at her rather than looking at the towel. We practiced correct marker timing with a known behavior (“sit”) until the client felt confident. I attempted to present the towel to Remy to mark correct timing. However, Remy stared at my face with the same body language and would not look at the towel.

Remy is very ball-motivated, so I switched to using the ball as the reinforcement (by throwing it approximately 3-4 feet) and letting Remy fetch and drop it at my feet. I then presented the towel by dropping it on the ground. When Remy looked at the movement, I marked “good!” and threw the ball. The client was able to get approximately 15 correct repetitions with this new method, so we planned for her to continue with a focus on marking correct behavior.

Pairing the towel with the ball

Consult #3

The third consult occurred two weeks after the second consult.

  • Remy continued to remain calm when the towel was brought out in her presence.
  • However, Remy had returned to staring at the client’s face without looking at the towel.

The client’s marker timing appeared correct during another session of “sit” as a warmup, but she reported Remy had resumed the same behavior of not looking at the towel. This left me concerned that Remy was avoiding the towel out of discomfort despite the attempts at DS/CC. No matter the presentation of the towel (dropped, brought out from behind back, made small by folding, held open, etc.), nothing would cause Remy to look at it. She did not flinch when it was brought close to her, but would move away if the client attempted to touch her with it.

One of Remy’s known behavior is “give it to me,” where in she places the ball in the client’s open hand. I asked the client to hold the towel open and loose in her hand, and ask Remy to “give it to me” with the towel. Remy was able to place the ball in the towel with loose wagging tail, upright ears, and tensed muscles. The tensed muscles appeared to be from the anticipation of another throw of the ball. I advised the client to use the towel for “give it to me” but to avoid touching Remy with the towel.

Prior to our next appointment, I reached out to the IAABC Dog Division mailing list and detailed the case, asking for help. One member wrote back and suggested that the aversion may be not only to the towel, but to physical contact in general. Between appointments, I reached out to Bethany via text to ask if Remy was sensitive to handling in any other situation. She noted that Remy likes to have her belly rubbed when they are lying in bed and enjoyed having her chin scratched, but Remy would bite at her hands if she attempted to pet her rump or thighs.

Consult #4

This consult occurred two weeks after the third session.

  • Remy continued to successfully place the ball in the towel during fetch.

During this session, we began desensitization and counter-conditioning for body handling. Since Remy appeared more sensitive to having her rump/hind legs touched, we began working under her chin and on the underside of her neck. Bethany would touch Remy’s neck, then began continuous feeding while petting her. If she stopped petting her, the food stopped simultaneously. The goal was to build a positive emotional response to being petted by pairing food with touching. If the petting stopped, the treats went away. The client was again advised to be aware of Remy’s body language. If Remy’s ears went back, she moved away, or leaned away from the touch, the client was to go back to petting under her chin and end the game on a positive note. She was to note what part she had touched that caused discomfort, and during the next session, approach that point but not cross it. The goal was to build tolerance and enjoyment of touch slowly.

Pairing handling with reinforcement

Conclusion: To be continued

After four sessions, my client and I both felt like we were beginning to see signs of progress with Remy, and were confident that with our plan in place, we would continue to help her feel better about the whole process of being toweled. Unfortunately, after our fourth meeting we were unable to continue Remy’s sessions due to the COVID-19 outbreak. We were no longer able to do in-home sessions, and the client was unable to continue using virtual sessions. She agreed to continue working on the body handling until we are able to meet again. Stay tuned for the conclusion of this case study, and more of our work with Remy in a future issue!


  1. McDevitt, Leslie (2007). Control Unleashed: Creating a Focused and Confident Dog. Hadley, MA: Clean Run Productions.

Lauren Rubin, KPA CTP, CPDT-KA, is a trainer in Eugene, Oregon, specializing in behavior modification, reactive dogs, and unruly teenagers! She also works as the behavior program coordinator at her local humane society, helping rehabilitate dogs in the shelter. You can find her online at